Terms of Service

01Who we are

Pixie Studios builds and sells original MLO maps and prop packs for FiveM. Everything on this site is our own work unless a page says otherwise. In this document we means Pixie Studios Studios and you means the person or company holding the account that bought a licence.

We are not affiliated with Cfx.re, Rockstar Games or Take-Two Interactive. FiveM is their platform, and we build on top of it like any other creator.

02The agreement

Buying a map, subscribing to PASS+ or simply signing in means you accept these terms. If you are buying on behalf of a company or a server group, you confirm you are allowed to agree on their behalf.

If you do not accept something here, the correct action is not to buy. Once an order is placed we treat these terms as agreed.

03Accounts and Cfx.re sign in

There is no separate Pixie Studios password. You sign in with your Cfx.re account and we receive only the identifier and display name that Cfx.re hands over. Authentication happens entirely on their side.

Your licences bind to that Cfx.re identity, so keep it secure. Anything done through a signed in session counts as done by you, including purchases and licence transfers.

04The licence we grant you

A purchase gives you a non exclusive, non transferable right to stream the map on servers you own or operate, for as long as the licence remains valid. The licence covers use, not ownership of the code.

• Run it on as many of your own servers as you like, unless the product page states a limit.
• Place, combine and disable what you bought across your own servers however your build needs it.
• Keep any edits you make private. They are yours, but they do not create a right to redistribute our files.
• The models and textures stay protected by Cfx.re asset escrow. They are licensed, never sold.

05What you may not do

• Resell, sublicense, rent, share or publish the files, in original or modified form.
• Remove or work around asset escrow, licence checks or any protection mechanism.
• Upload the resource to a public repository, leak site or asset pack.
• Use the code to build a competing product for sale.
• Hand your licence to a hosting client as if it were theirs. They need their own.

Breaking any of these ends the licence immediately, with no refund, and we report confirmed leaks to Cfx.re.

06Prices, payment and Tebex

Tebex is the merchant of record for every order. They take the payment, apply the taxes for your country and issue the invoice. We never see or store your card details.

Prices are shown in US dollars and exclude sales tax where it applies. The currency switcher is a convenience conversion, so the amount your bank finally charges may differ slightly with the exchange rate on the day.

07PASS+ subscriptions

PASS+ is a recurring plan that unlocks the whole store, including maps released while it is active. It renews automatically until you cancel it.

• Cancel at any point from your account. Access continues until the end of the period you already paid for.
• When the subscription ends, the assets stop validating in Keymaster. Maps you bought one time stay yours.
• Your rate stays locked while the subscription runs without a gap. A new price applies only if you resubscribe later.
• A failed payment pauses access after a short retry window rather than cancelling you outright.

08Delivery

Delivery is automatic. Once Tebex confirms the payment, the resource appears in the Cfx.re Keymaster of the account you signed in with, normally within a minute. There is nothing to activate manually.

If it has not landed after fifteen minutes, check that you are looking at the same Cfx.re account you used at checkout. That is the cause in almost every case. If it is not, open a ticket with the transaction id.

09Refunds and chargebacks

Because the files are delivered instantly and cannot be returned, refunds are limited to real faults. We offer a 7 day money back guarantee: if a package does not do what its product page documents and support cannot fix it within 72 hours of your first message, you get the full amount back.

• Refunds are processed by Tebex, so the money returns the way it came.
• Buying the wrong map, changing your mind or running a game build the page warns about are not faults.
• Opening a chargeback instead of a ticket suspends every licence on the account until it is resolved.

10Support and updates

Support covers installation and defects in our files. It does not cover building custom additions for you, fixing conflicts caused by other map resources you stream, or debugging copies you rebuilt in your own map editor.

Updates are free for as long as you hold the licence. We do not sell version upgrades. We may drop support for very old server artifacts or game builds when keeping them alive starts to hold the maps back.

11Availability, changes and termination

We may change prices, retire a map or adjust what a package contains. Changes never reach backwards into an order you already placed.

We can suspend or end a licence if it is used against these terms, if a payment is reversed, or if we are legally required to. You can stop using the maps at any time, which for a subscription means cancelling before the next renewal.

12Warranty and liability

The maps are provided as they are. We test on live servers and we stand behind the documented behaviour, but we cannot promise the software will be free of every defect or that it will run untouched in every possible combination of resources.

To the extent the law allows, our total liability for any claim is capped at what you paid us for the package in question during the twelve months before the claim. We are not liable for lost players, lost revenue, corrupted databases or downtime.

13Governing law and contact

These terms are governed by Turkish law, and the courts of Istanbul have jurisdiction. Nothing here removes consumer rights you hold in your own country where those rights apply by law.

Reach us at legal@venuk.net or through the ticket queue in your account. We answer legal mail within five working days.